The director of Performance Excellence provides improvement support by functioning as a project manager, facilitator, consultant, and analyst using Six Sigma methodologies. The Director facilitates the assessment of problems, the compilation and analysis of data, the development of improvement teams, the design and collection of metrics, and the facilitation of improvement efforts and sustained performance.
Essential Job Functions:
Develops specific programs and services using Lean Six Sigma methodologies that can be offered to Sky Lakes departments, leaders, and staff intended to improve efficiencies, control/ decrease costs, and improve the quality of care.
Provides consulting and training on Lean Six Sigma that is relevant to healthcare and that will add value to process improvement efforts and initiatives.
Coordinates and participates in projects, serving as a role model for organizational change.
Demonstrates effective facilitation and presentation skills that will enhance Lean Six Sigma initiatives.
Provides individual mentoring and support to Lean Six Sigma practitioners as needed.
Facilitates performance improvement projects utilizing Lean Six Sigma methodologies; coaches and mentors others to lead performance improvement projects utilizing Lean Six Sigma methodologies.
Monitors, evaluates, and trends clinical and non-clinical performance data; uses this information to assist in identifying priorities for improvement.
Works collaboratively with leaders and other staff to develop and maintain performance improvement processes.
Actively participates in performance improvement-related committees.
Leads improvement projects related to process and continuous improvement in the areas of quality, operations, productivity, and cost using Lean Six Sigma methodologies and tools.
Bachelor’s degree in business, engineering, healthcare administration, or related field. Superior critical thinking, analytical, and problem solving skills. Exceptional interpersonal, team building, and communication skills. Outstanding integrity, initiative, and creativity. Experience leading or managing team and change initiatives.
Lean Six Sigma Black Belt required within two (2) years from hire date.
Typical Physical/Mental Demands:
Sedentary-light physical demand level capabilities required. Must be able to work independently as well as with co-workers, physicians and medical center personnel. Must be able to prioritize work demands, meet constant deadlines, organize time efficiently, and provide immediate response to changes in any of regulatory programs. Must have the ability to work in stressful situations.
Sky Lakes is a community-owned not-for-profit medical center in Klamath Falls, Oregon. We are one of the largest employers in the area yet maintain a familiar and friendly atmosphere on our campus. Our leadership is accessible and there are mentors and coaches among us. There will always be growth opportunities for employees, whether they seek it out or are simply learning new things on the job. We take pride in our employees and the positive and supportive work environment they have created.
Sky Lakes values our employees' growth and look to provide learning and teaching opportunities. Sky Lakes is in partnership with Oregon Health & Science University to provide a family medicine residency program. We also offer a Nursing Graduate program for new nursing grads ready to start their nursing careers. Sky Lakes employs students furthering their education and department leaders provide opportunities for mentorship all over the medical center. Our workplace culture also fosters support and mentorship among staff.
Sky Lakes is in a rural area, but we have metropolitan technology. Our state-of-the-art equipment allows us to provide accessible healthcare to the people who live in ou...r community. We provide community centered healthcare and operate in a community focused on health. Klamath Falls recently became a certified Blue Zones community because of health leaders and resident’s hard work and dedication to community health.
While the Klamath Falls area is sprawling, we do maintain the small-town feel. Everything is nearby and commutes are rarely longer than 15 minutes. The community in Klamath Falls is close knit yet not so small you completely lose your anonymity. The cost of living in Klamath Falls is comparably lower than locations with the same or fewer opportunities and services. Our schools are wonderful, and our community is safe.
In addition to all-season outdoor activities like hiking, waterskiing, kayaking, fishing, snow shoeing, hockey, and many others, there are many geographical wonders ready for exploring close by like Crater Lake National Park and the Lava beds, both of which can be enjoyed year-round. Klamath Falls is within a day's drive to the coast and Medford and Bend aren’t too far away either for fun day or weekend trips.