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Salas O'Brien

Nationwide

Structural Rehabilitation Group, LLC Logo
Structural Rehabilitation Group, LLC

Gaithersburg, Maryland

Long Beach Transit

Long Beach, California

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SmartLabs

San Francisco, California

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WIKA

Lawrenceville, Georgia

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G.M. Hill Engineering, Inc.

Jacksonville, Florida

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New Holstein Utilities (WI)

New Holstein, Wisconsin

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Merced Irrigation District

Merced, California

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Kimberly-Clark

Chicago, Illinois

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City of Anaheim Human Resources

Anaheim, California

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CDM Smith

Lansing, Michigan

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U.S Food and Drug Administration, Center for Devices and Radiological Health

Silver Spring, Maryland

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Marquette University

Wisconsin

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National Cancer Institute, National Institutes of Health

Rockville, Maryland

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Eugene Water & Electric Board

Eugene, Oregon

Iowa Department of Transportation

Cherokee, Iowa

San Francisco Municipal Transportation Agency | SFMTA

San Francisco, California

PricewaterhouseCoopers Advisory Services LLC

New York, New York

City of Corona

Corona, California

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CSIRO

Brisbane, Queensland, Australia

Rockline Industries Logo
Rockline Industries

Sheboygan, Wisconsin

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City of Meridian

Meridian, Idaho

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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