First round interviews for selected candidates tentatively scheduled for April 29, 2020.
A resume and cover letter are not required with your application, but highly encouraged.
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit www.mtc.ca.gov.
MTC's Field Operations and Asset Management Section is charged with the implementation and operation of innovative transportation management programs and with the management of regional transportation field assets, including the state-owned Transbay Toll Bridges. The section works collaboratively and creatively to deliver, operate and maintain programs including MTC's Express Lanes, Regional Carpool and Vanpool Programs, BATA Rehabilitation Program, Call Boxes, Freeway Service Patrol, Transportation Emergency Response, Incident Management and Connected Bay Area. (The latter includes a regional broadband communications network and traffic management systems.)
Under the general direction of the Section Director, the Assistant Director will be responsible for managing MTC's Express Lane Program with a strong focus on oversight of day-to-day operations, toll systems, performance reporting, and customer education. The role also includes strategic planning and policy, as well as oversight of budgeting, asset management and the capital program. The Assistant Director will be responsible for coordinating with partner agencies to both inform the strategy for delivering and funding the regional network in the context of the Regional Long Range Plan and implement coordinated policies that provide seamless travel for customers. Critical partners include other Bay Area express lane agencies, county transportation authorities, Caltrans and the California Highway Patrol. The Assistant Director will manage a team of direct reports, consultants and staff matrixed from other MTC sections including Design and Project Delivery, Electronic Payments Section and Technology Services. In addition, the Assistant Director will work closely with staff from MTC Planning, Programming and Allocations, and Legislation and Public Affairs sections.
As a member of the MTC management/leadership team, the Assistant Director is expected to initiate, implement and carry to completion projects, services, programs, and operations. As such, the Assistant Director is expected to provide leadership by supporting, mentoring and motivating staff; maintaining client/partner relations; and fostering cross-section collaboration and cooperation. An Assistant Director is expected to successfully execute responsibilities and duties by managing reporting staff and managing available resources regardless of their specific program and function assignments. New and different program, project, or function assignments may be assigned to Assistant Directors in an effort to keep up with changing program requirements.
SKILLS AND ABILITIES
The ideal candidate will have the following knowledge, skills and abilities:
Be a transformational leader with strong analytical, problem-solving, organizational and interpersonal skills.
Demonstrated ability to build consensus among diverse stakeholders and lead staff to facilitate inter-agency and intra-agency coordination. This includes working directly with executives, senior managers, planners and program coordinators within MTC and at other agencies.
Ability to manage employee performance and mentor staff.
Ability to communicate well and clearly, both orally and in writing, distilling complex concepts into compelling, relevant and understandable presentations.
Ability to make decisions that produce high-quality results by calculating risks and applying managerial and technical skills and knowledge.
Ability to meet organizational goals and performance expectations; set objectives and goals; prioritize competing objectives; scope out length and difficulty of projects; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals and evaluate results.
Ability to identify and plan for day-to-day operational needs.
Ability to manage complex budgeting and expense monitoring.
Ability to guide complicated procurements and vendor selection processes, and manage vendor and consultant relationships.
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
Education: Completion of a Master's degree in a relevant major from an accredited college or university. (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.) Alternately, a Bachelor's degree with an equivalent combination of education and experience is acceptable.
Experience: A minimum of five (5) years of increasingly responsible experience effectively leading and managing an operational team with an aptitude to providing an overall business operational perspective. Specific experience with transit programs, customer service operations, toll collection operations and systems, budgeting and expense monitoring, and marketing preferable. Experience should also include three (3) years supervising, mentoring, and coaching professional and support staff.
License/Certificate: Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the supervision and direction of the Section Director, specific assignments and responsibilities include, but are not limited to, the following:
Develop goals, milestones and recommendations for strategic planning, policy development, program delivery, integration with other traffic and transportation management services, and daily operations of the MTC Express Lane Program. Manage timely decision-making.
Coordinate with the Section Director and staff from other MTC sections to define the role of the regional Express Lanes Network in serving the region's mobility and access needs.
Ensure the Section Director, principals and key program staff are updated and informed of all activities related to the Express Lanes Program.
Coordinate with the Section Director, other assistant directors and section staff to define the objectives and work plan for the Field Operations and Asset Management Section and MTC's role in transportation operations.
Oversee analysis and make recommendations for policies and procedures to promote cost-effective, long-term operations of MTC's express lanes, ensure quality customer service, and facilitate expeditious delivery of improvements. Oversee the development, adoption and implementation of new and augmented policies.
Ensure the delivery of the program and high quality service for customers through work plan development and implementation. Ensure timely decision-making and high quality work products.
Provide direction on staffing, budgeting, contracting and procurements and contract management and performance.
Develop and maintain good relationships with transportation partners to ensure coordinated planning, policy, implementation and operation for Bay Area Express Lanes, including those lanes operated by partner agencies. This includes development of regional strategic plans, regional funding strategies, inclusion of express lanes in long-range regional transportation plans and regional approaches to tolling policies and equity considerations. Oversee staff performing this work and facilitate executive level and technical level participation in committees addressing these topics.
Develop and deliver presentations and briefings to the Executive Office, the Commission, partner agencies and the public.
Analyze strategies for staffing in-house and via contract, and make recommendations on specific strategies.
Monitor overall work assignments and work flow. Ensure that staff assignments are resourced correctly to deliver projects and ensure operational success. Identify shortfalls/gaps in resources and recommend solutions.
Provide direction and guidance to Principals and their teams. Serve as point of escalation for problem-solving and conflict resolution.
The Assistant Director, Express Lanes Program, may perform other job related duties as needed or assigned.
All employees at MTC are classified as Disaster Services Workers